Integrated Ticketing System
What is an integrated ticketing system and what are the benefits of using one? How is it different from other forms of customer support?
In case you’ve purchased a hosting plan and you’ve got some enquiries related to a particular function/feature, or in case you have run into a certain issue and you need assistance, you should be able to touch base with the respective help desk staff. All web hosts use a ticketing system irrespective of whether they provide other means of contacting them along with it or not, since the best way to deal with an issue most often is to use a ticket. This type of correspondence makes the replies exchanged by both sides simple to follow and allows the customer service staff representatives to escalate the case if, for example, a sysadmin must get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must use no less than 2 different accounts to get in touch with the customer care team and to actually manage the hosting space. Incessantly logging in and out of different accounts could be a nuisance, not to mention the fact that it takes quite a while for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting packages
is not separate from the web hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you will be able to access it at any time with just a few mouse clicks, without needing to leave your account. The ticketing system features a quick-search box, so you can track down the status of de facto any support ticket that you have already posted, if necessary. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to fix a particular issue even before you actually submit a ticket. The response time is no more than 60 minutes, so you can obtain quick assistance at any given moment and in case our customer service staff recommends that you should do something within your account, you can do it on the spur of the moment without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages
, was built with one objective in mind – that you should be able to manage everything connected with your account from a single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a query or experience a predicament, you can touch base with our client service staff members right away without having to log into a totally different admin interface. You can browse through your website files or check different account settings while you submit a new ticket or read the response to an old one. If you have loads of tickets and you wish to track down a specific one, you can make use of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than sixty minutes irrespective of the essence of your enquiry or problem.