Live Chat Support
What is Live Chat? What exactly does this specific service involve?
A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It is an efficient way to get some information about the hosting services or have some problem resolved as you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of errors when you exchange info like usernames or domain names, the faster response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue involved. What's more, you will be able to become a part of a live chat room from any computer that's connected to the web, avoiding the telephone rates that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Website Hosting
We provide a live chat support service for all Linux cloud website hosting packages
that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we're able to provide you with more info about the plans so as to help you to choose the most suitable package. In case you are an existing customer, we will be able to help you with any general or billing issue and even with a number of common tech matters, for instance an email address setup in a desktop email client. If you cannot give us a call for some reason or you are in a country where we don't have a local telephone number, the live chat will be the best choice to get in touch with us. Certainly, some problems require longer time to examine and test, which means that you will need to open a support ticket to our technicians, but nonetheless, we can save you time and assist you with various problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is accessible to all of our prospective and active customers. In case you are searching for a new hosting account, you're able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated packages
so as to pick the right package for your websites. If you already own an account with us, we can assist you in a timely manner with billing, general and 1st level technicalissues. Even though in some cases you'll have to open a support ticket since there're things that can't be resolved through a live chat, we'll be able to assist you with lots of basic tasks, for instance installing an email account in an email client or redirecting one domain to another one. In this way, you'll get quick support and you will save a long time.