One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it improve user experience?
If you’ve ever got any questions related to your hosting plan or you encounter a problem with your websites, you will need to contact the respective hosting provider’s customer support team. It may not matter how fast they will reply when you have an enquiry of a general nature, but a problem such as a misapplied app update, for example, may lead to your site becoming broken or invisible online. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperational. In case you offer services or goods online, any outage will influence your site in a negative way and you may lose existing or potential customers. Lots of hosting providers, mainly resellers, reply to emails and trouble tickets within twenty four hours, but in the digital epoch that is far too long, as clients will hardly ever come back to a website that is not functioning properly over a prolonged period.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed max reaction time for any client support ticket that you submit or any email that you send is only 1 hour, even if you contact us during weekends and national holidays. Irrespective of the nature of your problem or query, we will lend you a hand immediately and will provide you with the required info to rectify any problem with your websites. The real response time usually does not exceed fifteen to twenty minutes, which is why you can just forget about waiting around for hours on end to get a problem sorted out or what’s even worse – waiting around a whole day only to get a response that more info is required whilst nothing’s resolved. We’ll offer you assistance without any delay because we are aware of exactly how valuable time can be in the dynamic digital era. The one-hour reply time guarantee applies to any technical or billing query that you may have in regards to our Linux cloud website hosting packages
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a helpdesk ticket via your hosting Control Panel or write an email connected with your semi-dedicated server
, you will get an answer within maximum one hour. You can get in touch with us at any time with regards to billing, general or technical issues and since we’re available to you 24x7, you will always obtain assistance in a timely fashion. Depending on the particular issue or question, we will provide you with more info, sort out the problem if it’s been caused by something within our reach or instruct you on how to proceed in case you need to update some setting for a web app that we cannot access. You can forget about waiting around for a day for every single answer. The fact is, in most cases we reply to emails and tickets within no more than twenty-twenty five minutes.