In case you have ever had a cloud website hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for some things it is better to consult with a live person on the phone rather than exchange tickets or emails. If you want to learn more about a particular service before you decide to order it or if something small needs to be done, for example, it'll be much easier and faster to do it live. When you can connect with representatives over the phone, it is very likely that you are dealing with a real hosting provider, not just a reseller. The level of support that you will get on the telephone differs between different suppliers - from general issues to professional technical support. Generally the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled through email and / or tickets.
Phone Support in Cloud Website Hosting
If you decide to employ one of our Linux cloud website hosting packages
, you will be able to contact our support crew over the telephone for 14 hrs every day. We will help you choose the ideal plan for your web sites as we think that it's better to discuss this kind of matters with a live person. If you already own an account, we're able to help you with all of your sales/billing questions and / or general matters, even with some tech problems that don't require too much time or escalation to a system administrator because it is better to open a ticket for time-consuming troubles in order to have the entire communication in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs per day as part of the support services for each semi-dedicated server
package that we provide. Since some issues are more complex and time-consuming, you'll have to open a ticket in case you come across such an issue, but for any billing, general or minor technical issues you can always give us a call and we'll help you immediately so as to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your internet sites on our top-notch cloud platform or you can get any other general info on our semi-dedicated services. We now have local phone numbers in the United States of America, the United Kingdom and Australia plus an international number, so you'll be able to call the one which is closer to your region.