24/7 Customer Support
Discover more about what ‘customer support’ means in the hosting world and about the various support varieties.
Being able to communicate with your cloud website hosting provider when you have any sort of questions or experience any issues is really important and how fast they will reply and react can be crucial, particularly if your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are also an easy way to recognize genuine suppliers from resellers. The second usually respond just to emails or support tickets and you will have to wait for a whole day or maybe more in order to get an answer. If your issue involves several replies, you may end up losing several days in order to get a simple problem fixed. Using the services of a legitimate and reliable web hosting provider, you will be able to get in touch with the support at any moment and receive a prompt reply whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Website Hosting
We supply 24/7 billing, customer and tech support for all our Linux cloud website hosting packages
. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and give you the necessary information, so as to give you a choice to make an informed decision when you buy a new website hosting account. We're available at any time, including weekends and holidays, and we supply multiple ways of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have several telephone numbers worldwide, thus you will be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you buy a semi-dedicated server
account from our company as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to choose the most suitable package or provide you with details about our servers, to verify whether the system requirements for your web sites are met. In case you are an existing client, you can also get in touch with us via e-mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you'll receive a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other companies, even large ones, you'll be able to compare the response time because it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have prompt support in general, let alone if you operate a whole server, that's why each and every dedicated server
that we supply comes with 24/7 support with one-hour response time warranty regardless of the problem. The service is cost-free for all problems with your server or the software that was installed from our admins through the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing area or you could send an e-mail message, and the actual reply time for either rarely exceeds thirty minutes as we have administrators available 24-7-365. In case you require general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, which you will be able to include to your server plan from the billing Control Panel.