Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We provide a 60–minute response warranty for each support ticket or email that you send to our help desk team. We will speedily reply to all general queries and forward the matter to our system administrators in case any further assistance is required. If you take advantage of the Administration Services package, we’ll perform any of the included server administration services at a time that has been discussed with you upfront.
A Topflight Client Care Service
We’ll be available to you 24–7–365 to respond to any questions that you may have with regard to our Hosting Control Panel or any of the applications that we have installed for you on the server. If you also need help handling server management tasks, you can check out our Administration Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
Each Linux dedicated servers hosting package comes with our cost–free Hosting Control Panel, which sports a detailed knowledgebase plus a group of instructional video tutorials. Whenever you require help while working with the Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.